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0 Delivery Policy
1. Our current on demand flower deliveries are from Mondays to Sundays except for public holidays, unless stated otherwise.
2. Although our team always try our best to ensure punctual delivery for our customers, Beauty & The Rose cannot be held responsible if a delivery is late due to unavailability of the delivery service that we use or anything else outside of Beauty & The Rose’ control.
3. Beauty & The Rose only delivers within Kuala Lumpur, Selangor at this moment. We can deliver to any address within stated region, but do not deliver to PO boxes.
4. We reserve the right, at our absolute discretion, to use a different delivery method without prior notification.
5. If you change address, you must update your address details on the "My Account" section of the website to ensure that no deliveries are sent out to the wrong address. Please ensure this is done by 12 am one (1) day before the intended delivery day. We are unable to provide refunds for any deliveries sent to the wrong location where we have not received advance notice in accordance with this paragraph.
6. The customer is responsible to ensure that your recipient is present at the address at the time of delivery. No refund will be issued if the flowers have been duly delivered to the address as prescribed by the customer. In the event a delivery is re-scheduled or re-routed upon the request of your recipient or you, a re-delivery fee will apply depending on your recipient's location.
7. We reserve the right, at our absolute discretion, to cancel your order if it becomes apparent to us that the courier service in your area is too unreliable. We value our customers and our ability to deliver, so where we can't, we won't risk disappointing you.
Abuse & Fraud
We reserve the right, at our absolute discretion to hold your order if it’s suspected of abuse or fraud until further investigation is made.
Freshness
We promise to send you the freshest of flowers and this would mean that they will occasionally come in bud form which will last much longer. If you receive flowers that do not seem fresh, please contact our customer care at beautytheroseflorist@gmail.com immediately. If, at our discretion, the flowers do not meet our high freshness standards, we will give you the choice of a replacement at our next available delivery date. In your email, please include a photo of the wilted flowers within 24 hours of receipt in order to be eligible for a replacement.
Damage
Our flowers are packed carefully to ensure they arrive as beautiful and as fresh as when they left us. However, on a small number of occasions (and for reasons beyond our control) they may get damaged in transit. Should this occur to a level that you deem unacceptable, please contact our customer care (beautytheroseflorist@gmail.com) immediately so that we can arrange a replacement at our next available delivery date. Please note that you will need to email us a photo of the damaged flowers within 24 hours of receipt in order to be eligible for a replacement.
Adverse Weather Conditions
During adverse weather conditions (including heavy rain and flood), our delivery partners may not be able to deliver orders on time. This is outside of our control and we cannot accept responsibility for the late delivery of the order. Therefore, in the event of adverse weather conditions, we aren't able to refund or offer re-delivery of affected orders.
Force Majeure
Beauty & The Rose shall not be liable for delay in performing or for failure to perform its obligations if the delay or failure results from any of the following: (i) Acts of God, (ii) outbreak of hostilities, riot, civil disturbance, acts of terrorism, (iii) the act of any government or authority (including refusal or revocation of any licence or consent), (iv) fire, explosion, flood, fog or adverse weather, (v) power failure, failure of telecommunications lines, failure or breakdown of plant, machinery or vehicles, (vi) default of suppliers, sub-contractors or delivery partners, (vii) theft, malicious damage, strike, lock-out or industrial action of any kind, and (viii) any cause or circumstance whatsoever beyond Beauty & The Rose’ reasonable control.
BOUQUET
Bouquet size, shades, bloom size and color might vary from the pictures shown. All flowers are perishable items and they are not guaranteed to be completely flawless.
1. Our current on demand flower deliveries are from Mondays to Sundays except for public holidays, unless stated otherwise.
2. Although our team always try our best to ensure punctual delivery for our customers, Beauty & The Rose cannot be held responsible if a delivery is late due to unavailability of the delivery service that we use or anything else outside of Beauty & The Rose’ control.
3. Beauty & The Rose only delivers within Kuala Lumpur, Selangor at this moment. We can deliver to any address within stated region, but do not deliver to PO boxes.
4. We reserve the right, at our absolute discretion, to use a different delivery method without prior notification.
5. If you change address, you must update your address details on the "My Account" section of the website to ensure that no deliveries are sent out to the wrong address. Please ensure this is done by 12 am one (1) day before the intended delivery day. We are unable to provide refunds for any deliveries sent to the wrong location where we have not received advance notice in accordance with this paragraph.
6. The customer is responsible to ensure that your recipient is present at the address at the time of delivery. No refund will be issued if the flowers have been duly delivered to the address as prescribed by the customer. In the event a delivery is re-scheduled or re-routed upon the request of your recipient or you, a re-delivery fee will apply depending on your recipient's location.
7. We reserve the right, at our absolute discretion, to cancel your order if it becomes apparent to us that the courier service in your area is too unreliable. We value our customers and our ability to deliver, so where we can't, we won't risk disappointing you.
Abuse & Fraud
We reserve the right, at our absolute discretion to hold your order if it’s suspected of abuse or fraud until further investigation is made.
Freshness
We promise to send you the freshest of flowers and this would mean that they will occasionally come in bud form which will last much longer. If you receive flowers that do not seem fresh, please contact our customer care at beautytheroseflorist@gmail.com immediately. If, at our discretion, the flowers do not meet our high freshness standards, we will give you the choice of a replacement at our next available delivery date. In your email, please include a photo of the wilted flowers within 24 hours of receipt in order to be eligible for a replacement.
Damage
Our flowers are packed carefully to ensure they arrive as beautiful and as fresh as when they left us. However, on a small number of occasions (and for reasons beyond our control) they may get damaged in transit. Should this occur to a level that you deem unacceptable, please contact our customer care (beautytheroseflorist@gmail.com) immediately so that we can arrange a replacement at our next available delivery date. Please note that you will need to email us a photo of the damaged flowers within 24 hours of receipt in order to be eligible for a replacement.
Adverse Weather Conditions
During adverse weather conditions (including heavy rain and flood), our delivery partners may not be able to deliver orders on time. This is outside of our control and we cannot accept responsibility for the late delivery of the order. Therefore, in the event of adverse weather conditions, we aren't able to refund or offer re-delivery of affected orders.
Force Majeure
Beauty & The Rose shall not be liable for delay in performing or for failure to perform its obligations if the delay or failure results from any of the following: (i) Acts of God, (ii) outbreak of hostilities, riot, civil disturbance, acts of terrorism, (iii) the act of any government or authority (including refusal or revocation of any licence or consent), (iv) fire, explosion, flood, fog or adverse weather, (v) power failure, failure of telecommunications lines, failure or breakdown of plant, machinery or vehicles, (vi) default of suppliers, sub-contractors or delivery partners, (vii) theft, malicious damage, strike, lock-out or industrial action of any kind, and (viii) any cause or circumstance whatsoever beyond Beauty & The Rose’ reasonable control.
BOUQUET
Bouquet size, shades, bloom size and color might vary from the pictures shown. All flowers are perishable items and they are not guaranteed to be completely flawless.
